Returns Policy:
Returns of Unused Products:
We accept returns of new, unused, returnable merchandise, in its original packaging, within 30 days of delivery.
Some items sourced directly from our suppliers may be non-returnable. Examples may include but are not limited to personal protection products, spring balancers, bits and steels, and customized merchandise.
Returns are subject to a 20% restocking fee. Placing a new (offsetting) order for an item of the same or greater value will sometimes allow us to avoid charging a restocking fee.
If you changed your mind about your purchase or ordered the wrong model, you will be responsible for return shipping charges.
We will do our best to work with you to find an agreeable solution.
Returns of Defective Products:
Defective merchandise may be returned for replacement or repair within 30 days of purchase. The products will need to be sent in for evaluation before a replacement tool can be shipped or a repair initiated.
In the event a product is defective, we will provide you our shipping account number or send you a shipping label.
If you have had your tool for longer than 30 days it will need to be sent in to the respective manufacturer for warranty service.
For help with a return or warranty claim, please fill out the contact form below or call our offices at (442) 515-3765