Resources

Our Commitment to Timely Delivery

We work hard to get you your order as quickly as possible. We are constantly expanding our local stock with the goal of providing same-day shipping on our best-selling items. Our Customer Service team is in constant contact with our suppliers to ensure the delivery times you see are accurate.

What if an item has an extended lead time?

If a backorder occurs, we'll let you know right away via email. We'll give you an updated delivery estimate and suggest any acceptable product substitutions. If the new timeline or substitution doesn't work for you, we understand—you can cancel your order penalty-free before it ships.

To reach our customer service department please call (442) 515-3765 or email info@intlairtool.com

Local Inventory (In Stock) If your item is available in our local warehouse, it will ship within 1 to 2 business days.

• Domestic Delivery (US): Please allow 5 to 7 business days for arrival once shipped.
• International Delivery: Shipping times will be longer and vary by destination.

Factory Orders (From Our Suppliers) Items sourced directly from our suppliers typically have a lead time.

• Consumables: Usually ship within 3 to 5 business days.
• Power Tools: Typically ship within 1 to 3 weeks.
• Extended Lead Times: If your chosen item has a longer-than-expected lead time, Customer Service will notify you and provide the option to cancel or modify your order.

We welcome international customers and are equipped to handle all necessary paperwork for customs clearance.

We will provide all required forwarding documents, such as:

• Pro-forma and Commercial Invoices
• Certificates of Origin
• Bills of Lading
• Certificates of Conformity (Additional Charges May Apply)

Required Payment Method: All international transactions must be paid in advance via wire transfer or PayPal. To protect against fraud, we do not typically accept overseas credit cards.

• Carrier: We ship international orders exclusively using DHL Express.
• Inco-Terms: All international transactions are FOB Origin.
• Pick-ups: We do not allow EXW (Ex Works) pick-ups from any of our locations or our supplier's warehouses.

Local Pick-up Exception: Customers sending shipments across the US-Mexico border at San Ysidro or Otay Mesa may arrange a local "will call" pick-up.

For details on payment, documentation, and other overseas requirements, please see our International Shipping Options page.

Despite all precautions, issues occasionally happen with packages. We want to make it right! If your order is lost, stolen, or damaged in transit, the first step is to file a claim directly with the delivery carrier. Once you've done that, please contact us so we can work with you on a resolution.

• UPS - Report a lost package
• Fedex - Submit a claim
• USPS - Filing indemnity claims for loss or damage

Dealing with Delivery Issues

We're here to help if your package is delayed or damaged:

• Delayed Delivery: If your package misses the carrier's estimated delivery date, let us know within 24 to 48 hours so we can coordinate with the carrier.
• External Damage: If the package shows visible damage, refuse the delivery and contact us (or the carrier) immediately.
• Internal Damage: If you open a package and find the contents are damaged, please call us so we can arrange a prompt exchange.

We understand that your needs may change. You may cancel or modify your order without penalty, provided the merchandise has not yet shipped and is eligible for cancellation.

• Shipped Items: Once an item has shipped, cancellations may be subject to a restocking fee. These fees are evaluated on a case-by-case basis according to the specific manufacturer's policy.
• Non-Cancellable Items: Please note that some products are inherently designated by our suppliers as non-cancellable and non-returnable. We cannot accept returns on items with this designation.

We encourage you to use our user-friendly website for the fastest service.

1. 1. Find Your Items

   • Browse: Explore products by category or brand.
   • Search: Type the item's name, model, or part number into the search bar for quick results.

2. 2. Review and Add To Cart

   • Click your desired item: select the quantity, and hit "Add to Cart."
   • When finished, click View Cart (top right) to review your order. Once satisfied, click Proceed to Checkout.

3. 3. Secure Checkout & Details

   • Log In or Check Out: You can sign in, register, or checkout as a guest.
   • Payment Options: We accept Credit Card (Visa, MasterCard, Discover, Amex), PayPal, and Amazon Pay.
   • Enter Addresses: Provide your shipping address and the billing address associated with your payment method. Please ensure these match for smooth processing.

4. 4. Shipping & Finalize

   • Select Shipping: Choose a carrier for your delivery. We use UPS and FedEx for domestic shipments and DHL Express for international orders.
     (Expedited shipping is not available online, please call for assistance (442) 515-3765)
   • Special Instructions: Use the checkout screen to add any notes for shipping.
   • Pay: Enter your final payment details and click "Pay for Order."

Your confirmation email, titled "What To Expect," will arrive shortly with delivery information pertaining to your upcoming order.

We're Here to Help

Have a question? Give us a call! Our friendly team is available to assist you Monday through Friday, 7:30 a.m. to 4:00 p.m. PT (Pacific Time).

The quickest way to check your order status is to log in to your account and send us a message through the secure customer portal.

Alternatively, you can contact us via phone or email:

• Email: info@intlairtool.com
• Toll-Free: (800) 608-5210
• Local San Diego: (442) 515-3765

Convenient Ways to Pay

You can use the following methods to complete your purchase online:

• Major credit cards: MasterCard, Visa, American Express, and Discover.
• Express checkout: PayPal or Amazon Pay.

If you need to pay an emailed quote, just let us know and we'll send you a secure payment link.

Establishing Credit Terms

For qualified customers interested in frequent ordering, we offer Net 30 terms.

To qualify for credit, we ask that you first establish a purchasing history by placing your first three orders using a credit card. After these initial purchases, you are welcome to submit a request for Net 30 terms.

We aggressively negotiate with our suppliers to ensure get you the best possible price on all the products we offer. If you find a lower published price on the same item elsewhere, give us a call and we'll do everything we can to meet or beat the published price.

At International Air Tool we feel your information should remain private. It is our policy not to share your information with any third parties. We do however; send out occasional emails, newsletters, and direct mail pieces pertaining to current promotions, technical topics, etc.

Should you wish to opt out of receiving email communications from us, simply click the unsubscribe link at the bottom of the email. If you wish to be removed from our physical mailing list, please send an email to info@intlairtool.com with the words "unsubscribe all" in the subject body. Be sure to include your name, company name, and address.

Due to the extremely high volume of resale quote requests we receive daily, we are unable to formally respond to every inquiry. If you would like to place an order, please do so directly on our website or call (442) 515-3765. We can also send a payment link or our wire transfer instructions.

Please note that if you are located in the states of California, Texas, or Florida, and are tax exempt, you will need to email us a copy of your resale certificate and then place your order via phone or email. We are not able to carry out tax exempt transactions on our online storefront.

All returns require a valid return material authorization (RMA) number. Please do not send any products back to us our our suppliers without a valid RMA.

Returns of Unused Products:

We accept returns of new, unused, returnable merchandise, in its original packaging, within 30 days of delivery.

• Some items sourced directly from our suppliers may be non-returnable. Examples may include but are not limited to personal protection products, spring balancers, bits and steels, and customized merchandise.
• Returns are subject to a 20% restocking fee. Placing a new (offsetting) order for an item of the same or greater value will sometimes allow us to avoid charging a restocking fee.
• If you changed your mind about your purchase or ordered the wrong model, you will be responsible for the return shipping charges.

In all cases, we will do our best to work with you to find an agreeable solution.

Returns of Defective Products:

Defective merchandise may be returned for replacement or repair within 30 days of purchase. The products will need to be sent in for evaluation before a replacement tool can be shipped or a repair initiated.

• In the event a product is defective, we will provide you our shipping account number or send you a shipping label.
• If you have had your tool for longer than 30 days it will need to be sent in to the respective manufacturer for warranty service

For help with a return or warranty claim, please visit our Returns and Exchanges Page.

We only collect sales tax in the states of California, Texas, and Florida. If you wish to make a tax free sale in those states, please email us a vaid resale certificate. We can then proceed to send you an order acknowledegement and payment link excluding the sales tax.

You can shop our website with peace of mind knowing that your credit card data is protected by some of the best data encryption technology available. We utilize Trust Guard, one of the oldest and trusted e-commerce security providers.

• Website Security Scan: Performed daily
• Malware Scan: Performed daily
• Active SSL Certificate: Encrypted by DigiCert, Inc.

We primarily use UPS, FedEx, and DHL Express. All online orders are shipped via FedEx Ground

Expedited shipping is available for orders placed by phone or email, provided they are under 150 lbs., do not contain hazardous materials, and are placed by 12 noon PST, Monday–Friday. Expedited service only applies to in-stock merchandise and does not bypass any manufacturing lead times.

We can ship to nearly any business address globally, though some international shipments may be subject to weight limitations. For detailed international shipping and transaction information, please visit our International Shipping Page

What does the product warranty cover?

Most of our products include a one-year warranty covering manufacturer's defects,such as defective parts or poor workmanship.

How do I submit a warranty claim?

To begin a claim:

1. Contact Customer Service to request an RMA (Return Merchandise Authorization) number.
2. Depending on the product and supplier, you may be asked to return the item to us or directly to the manufacturer.
3. Since each supplier handles repairs differently, we’ll assist you through the specific process for your item.

What happens after I submit my defective product?

Once we receive your item:

• We’ll coordinate either a repair or replacement.
• You'll receive an estimated return date for your product.

Who should I contact with questions?

If you have any questions about your warranty or the claims process, please contact our Customer Support Group or call us at (800) 608-5210.